Freight Forwarders

Deliver high-touch service from RFQ to POD

Automate the tedious steps from quote to cash, so your team can focus serving customers and growing your business

Try risk-free for 30 days

Trusted by forward-thinking logistics providers

Scale operations
without scaling headcount

3x

Shipments per operator

100%

Accuracy for government filings

40

Days to go live in production

Pallet created $18 million of enterprise value and we expect to grow immensely from our partnership.

Paul Svindland/ CEO, Mallory Alexander

Automate every workflow between RFQ and POD

RFQ and quoting

Ingest spot quotes and RFPs from email, portals, and spreadsheets. Extract lane, incoterms, commodity, weights, dims, and hazards. Assemble responses and sync to the TMS.

Booking intake

Parse booking requests, build a clean shipment file with standardized parties, and push directly into CargoWise, Magaya, or your TMS without manual entry.

Change requests

Process amendments to dates, routing, parties, or service level. Validate against SOPs and coordinate rebookings across shippers, carriers, and agents without dropping context.

Agent coordination

Reach out to overseas agents over email and WhatsApp to negotiate rates, confirm space, and manage handoffs at origin and destination, following your preferred partner rules.

Book capacity

Compare rates, book space with ocean and air carriers, and rebook when sailings get rolled or cancelled.

Ground and appointments

Coordinate drayage, airport transfers, and final-mile appointments across shippers, airports, warehouses, and consignees. Follow facility rules, dock hours, and cutoffs.

Track and trace

Ingest status from portals, carriers, and partners. Normalize milestones, maintain ETAs, and keep your TMS and customer-facing views in sync in real time.

Disruption recovery

Detect rollovers, blank sailings, port congestion, missed connections, and cancellations. Run SOP-based recovery playbooks and escalate when judgment is required.

Document intake

Ingest and validate commercial invoices, packing lists, HBLs, HAWBs, COOs, SLIs, DGDs, VGMs, insurance certificates, arrival notices, and pre-alerts. Assemble packets and chase missing docs automatically.

HBL and HAWB

Draft House BLs and House AWBs, coordinate review cycles with shippers and agents, capture approvals and corrections, and maintain a full audit trail of changes.

Customs filing readiness

Validate data and docs for ISF 10+2, AES/EEI, and import entries. Run HTS classification across SKUs, coordinate holds and exams, and route missing info before deadlines slip.

Inbox triage

Monitor shared inboxes and classify every inbound message into quote, booking, document, status, change, exception, billing, or compliance work items tied to the right shipment.

Customer inquiries

Answer WISMO, document, and POD requests with shipment-aware context pulled from the TMS and visibility feeds. Escalate high-touch issues with a clean handoff.

Proactive alerts

Push milestone updates, rollover warnings, and ETA changes to customers on their preferred channel, based on SOP rules, before they have to ask.

Invoice audit

Ingest carrier and vendor invoices, match to shipments and accruals, and validate demurrage, detention, storage, chassis, and accessorial charges against events and SOP rules.

Dispute packets

Assemble evidence, timelines, and supporting docs for rebill requests and D&D disputes. Route to the right owner for submission and follow-up without manual packet building.

Billing inquiries

Triage customer billing questions, assemble supporting context from shipment events and invoices, and coordinate corrections or approvals across finance and operations.