LTL Carriers

Millions of PROs.
Zero dropped balls

Automate pickup intake, rating, document collection, and bill audit across every terminal.

Try risk-free for 30 days

Trusted by forward-thinking logistics providers

Focus on moving freight
not managing your back office.

98%

Touchless load building

2%

Operating margin increase

60

Days to live deployment

We went live with Pallet in 40 days. Pallet is automating our button-pushing, so our team can focus on high-touch account management and sales.

Will Easson/ EVP & Chief Information Officer

Increase margins on every shipment

Rating

Respond to rate requests automatically in minutes. Pull rates from SMC3, CzarLite, or your in-house tariff engine. Apply FAK agreements, customer discounts, and minimums.

Freight classification

Determine the correct NMFC class and density from shipment details at quote time, reducing reclass fees and downstream disputes.

Shipment intake

Ingest shipments from broker emails, portals, and EDI, validate required fields, accept, reject, or request clarification based on your rules, and push clean, structured shipment data into the TMS with no manual rekeying.

Appointment scheduling

Coordinate pickup and delivery appointments with shipper and consignee docks, track confirmations, and manage reschedules across brokers, shippers, and terminals.

Track and trace

Ingest terminal scans, linehaul updates, and P&D events. Normalize into consistent milestones across the network.

Interline coordination

Manage interline handoffs with partner carriers. Apply partner-specific PRO prefixes, required fields, and tender acceptance rules. Handle revenue splits and POD routing back to the originating carrier.

POD collection

Retrieve PODs after delivery, match them to the correct shipment and stop, fulfill broker and shipper POD requests, and escalate when PODs are delayed.

Shared inbox triage

Monitor shared carrier inboxes and classify inbound messages into status, pickup, billing, claims, or exception work items.

WISMO response

Auto-answer "where's my shipment" inquiries with shipment-aware context pulled directly from the TMS and tracking layer.

Proactive delay alerts

Notify brokers and shippers before they ask when shipments are at risk, with the right message on the right channel.

Portal status updates

Push real-time milestones into broker and shipper portals such as Navisphere, EchoDrive, and MacroPoint.

Freight bill audit

Validate billed charges and accessorials against shipment details and agreed pricing before invoices go out.

Reweigh and reclass reconciliation

Apply inspection results (corrected class, weight, dims) to bills and flag the charge adjustments for broker communication.

OS&D and claims intake

Ingest OS&D reports and freight claims from brokers and shippers, classify them, assemble supporting documents, and route for resolution.

Agents that know every detail of your business

Pallet understands your operating rules and tribal knowledge

A load looks routine until you remember the facility only accepts morning appointments and this customer gets an extra hour of detention.

Pallet stores a digital version of the operating rules your operators carry in their heads, so agents have context to make personalized, accurate decisions.