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Ship more TEUs, decrease manual work not service quality

ROI-driven AI agents for your maritime operations, from strategy to quote to billing.

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ocean carrier

Customer story

  • mallory
    mallory

    We expect to grow immensely from our partnership with Pallet.

    Read article
  • prism

    We improved our NPS, SLAs, G&A costs, and morale of the organization. Pallet has enabled us to do that better than anybody else.

    Read article

Why ocean carriers choose Pallet:

3x

increase in bookings per operator

100%

accuracy on customs filings and letters of credit

45 days

time for agents to go fully live

End-to-end process automation

Yield by trade and service

Map freight rates against voyage, slot, equipment and bunker cost to show yield by trade and service.

Cost build-up

Break down cost build-ups per box and per sailing to expose drivers like equipment imbalance and repositioning.

Lifecycle bottlenecks

Surface bottlenecks across the booking-to-delivery lifecycle, from SI and VGM cut-offs to customs holds and empty return.

Utilization and service

Track utilization and yield by trade lane, service and commodity, and flag where rollovers and blank sailings are hurting service.

Spot rate requests

Price inbound spot rate requests in seconds, not days, across ocean freight and surcharges, and carrier haulage where offered.

Tenders and RFQs

Ingest named-account tenders and spot RFQs from email, portals and spreadsheets, and pull out lane, commodity, equipment, weights and hazmat.

Booking intake

Accept and confirm bookings from shippers and forwarders across email, web and EDI, and allocate space and equipment.

Clean shipment files

Turn messy requests into clean shipment files in your booking and liner system with no manual entry

Bills of lading

Touchlessly process inbound shipping instructions and issue master bills of lading and sea waybills.

Vessel manifests

File vessel manifests straight from the booking and cargo data.

Routine customer service inquiries

Instantly answer routine booking, status, ETA and cargo release inquiries.

Notices and release

Issue arrival notices and delivery orders, and confirm freight-paid and release conditions.

Booking invoicing

Bill every booking correctly against tariff and contract, and catch undercharges and revenue leakage.

Invoice audit

Audit terminal, haulage and agency invoices before you pay.

Demurrage and detention

Calculate demurrage and detention against free time and the last free day, invoice it, and keep the record for disputes.

Disputes

Handle demurrage and detention and other billing dispute and waiver requests with the supporting evidence assembled automatically.

Carrier haulage

Book carrier-haulage moves and terminal appointments across the inland leg.

Empty positioning

Position and reposition empties to keep equipment turning and cut idle dwell.

Final delivery

Coordinate final delivery and confirm PODs across facilities.

Dwell and returns tracking

Track equipment dwell and empty returns fleet-wide

How it works

01

Agents

AI agents read messy inbound requests and information and turn them into clean structured data in your WMS and ERP, answer order and delivery questions, and audit carrier and supplier invoices, all inside the tools you already run.

02

Memories

Agentic memory captures tribal knowledge by supplier, product and customer, learning your exceptions and SOPs from your team in real time.

03

Rapid rollout

Generate, train and test your agents and SOPs with Pallet Forge. Go live in 6 weeks, not 6 months.

Integrated with your existing software

CargoWise
e2open
Descartes
Trimble
WhatsApp
Email
PDF
Databases
DAT

Built for enterprise

Your data stays yours
and never shared

GDPR

We operate under GDPR, the world's strictest standard for data privacy.

SOC 2 · Type II

Independently audited controls for security, availability, and confidentiality across our systems.

CCPA

Full compliance with the California Consumer Privacy Act for the data we process on your behalf.

Frequently Asked Questions

Pallet works with any company transporting and storing physical goods. This includes asset-based carriers (including ocean, FTL, LTL, intermodal, hazmat), 3PLs, brokers, freight forwarders, warehouses, manufacturers, distributors, and retail.

Surface every revenue opportunity in your network

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