Lower cost to serve and improve margins

Pallet agents collect carrier rates, confirm availability, and book capacity using the rules defined for the workflow. They can confirm pickup and delivery slots, arrange dock appointments, and issue carrier instructions. Facility requirements, customer instructions, approved rates, and escalation paths guide how each booking is handled.

Pallet agents collect shipment movement updates, maintain estimated arrival times, and coordinate reschedules. They update delivery milestones, retrieve proof-of-delivery records, and surface delays or conflicting information. Exceptions can be routed to an operator with the shipment records, documents, and context needed to resolve them.

Pallet agents extract details from bills of lading, delivery notes, and shipping instructions, then match them with purchase orders and system records. They can record receipts, capture reported shortages or damage, reconcile stock discrepancies, and update approved warehouse instructions. Conflicting quantities or documents can be flagged for review.

Pallet agents assemble import and export documents, prepare customs entry and Importer Security Filing data, and follow up on cargo release using approved shipment information. They check required fields and reconcile records across the document set. Uncertain filings or conflicting information can be routed to an operator before the next step.

Pallet's Logistics agents support retailers, distributors, manufacturers, and logistics providers. Workflows include distribution-center receiving, freight booking, inbound appointments, outbound shipping, delivery confirmation, warehouse updates, reverse logistics, and cross-border documentation. The agent follows the facility, customer, carrier, and shipment requirements relevant to the operation.

Pallet agents can work through APIs, electronic data interchange, browsers, and remote desktop. This allows a logistics workflow to use the interfaces available in your transportation management and warehouse management systems, including partner portals and desktop applications. The supported actions and connection method are defined during scoping.

Pallet agents match shipment fields across documents and system records and flag discrepancies before the next step. Pallet tests document variations, portal steps, and operational exceptions before deployment. Workflows can route conflicting records, uncertain filings, and approval-sensitive actions to the appropriate operator with the supporting evidence.

Most custom Pallet agents go live in about six weeks. Pallet works with operators to capture the shipment or warehouse process, facility instructions, system steps, and exception paths. The agent is built and tested against that workflow before it starts operating in production.

Pallet encrypts data at rest and in transit and controls access by role. Logistics workflows can retain operator review and approvals for sensitive actions and uncertain records. Pallet's Trust Center provides security reports and documentation, and the security page explains the controls in more detail.