01 Agents
Agents automate your routine operations, while working inside of every channel including email, voice, API, and remote desktop.
Customer story
We expect to grow immensely from our partnership with Pallet.
Automate every workflow between RFQ and POD
Quoting
Turn rate requests from email, portals, and EDI into structured quotes. Apply lane, equipment, and accessorial rules. Flag conflicting appointment windows against driver schedules.
Load entry
Ingest load tenders from email, EDI, and portals. Validate equipment, driver availability, contracted rates, and customer-specific rules in minutes to deliver superior service.
Book capacity
Compare rates, book space with ocean and air carriers, and rebook when sailings get rolled or cancelled.
Ground and appointments
Coordinate drayage, airport transfers, and final-mile appointments across shippers, airports, warehouses, and consignees. Follow facility rules, dock hours, and cutoffs.
Track and trace
Ingest status from portals, carriers, and partners. Normalize milestones, maintain ETAs, and keep your TMS and customer-facing views in sync in real time.
Disruption recovery
Detect rollovers, blank sailings, port congestion, missed connections, and cancellations. Run SOP-based recovery playbooks and escalate when judgment is required.
Document intake
Ingest and validate commercial invoices, packing lists, HBLs, HAWBs, COOs, SLIs, DGDs, VGMs, insurance certificates, arrival notices, and pre-alerts. Assemble packets and chase missing docs automatically.
Shared inbox triage
Monitor shared inboxes and classify every inbound message into quote, booking, document, status, change, exception, billing, or compliance work items tied to the right shipment.
Customer inquiries
Answer WISMO, document, and POD requests with shipment-aware context pulled from the TMS and visibility feeds. Escalate high-touch issues with a clean handoff.
Proactive delay alerts
Push milestone updates, rollover warnings, and ETA changes to customers on their preferred channel, based on SOP rules, before they have to ask.
Document collection
Collect, match, and validate every post-delivery document, PODs, lumper receipts, accessorials. Flag exceptions and trigger invoicing so billing never waits.
Invoicing and audit
Audit every load for billing accuracy with rates, accessorials, supporting docs. Catch mismatches before they reach finance and resolve disputes with proof attached.
Automate every operation from quote to cash
