Freight forwarder

Freight forwarding intelligence

Automate the tedious steps from quote to cash, so your team can focus serving customers and growing your business.

Customer story

We expect to grow immensely from our partnership with Pallet.

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AI systems for freight forwarders

shipments per operator

100%

accuracy for government filings

days to live deployment

Use cases

Automate every workflow between RFQ and POD

Quoting

Turn rate requests from email, portals, and EDI into structured quotes. Apply lane, equipment, and accessorial rules. Flag conflicting appointment windows against driver schedules.

Load entry

Ingest load tenders from email, EDI, and portals. Validate equipment, driver availability, contracted rates, and customer-specific rules in minutes to deliver superior service.

Appointment scheduling

Book and confirm pickup and delivery appointments across portals, email, and phone. Follow live-load and drop rules, dock hours, and flag detention risk.

Dispatch coordination

Prep load packets, verify facility rules, and surface driver constraints before assignment. Monitor location, flag missed check-ins, and escalate service failures.

Track and trace

Automatically track loads with GPS, ELD, app, and phone. Push real-time status to your customers and flag delivery risks before anyone has to pick up the phone.

Shared inbox triage

Monitor shared carrier inboxes and classify inbound messages into status, pickup, billing, claims, or exception work items.

WISMO response

Auto-answer "where's my shipment" inquiries with shipment-aware context pulled directly from the TMS and tracking layer.

Proactive delay alerts

Notify brokers and shippers before they ask when shipments are at risk, with the right message on the right channel.

Portal status updates

Push real-time milestones into broker and shipper portals such as Navisphere, EchoDrive, and MacroPoint.

Document collection

Collect, match, and validate every post-delivery document, PODs, lumper receipts, accessorials. Flag exceptions and trigger invoicing so billing never waits.

Invoicing and audit

Audit every load for billing accuracy with rates, accessorials, supporting docs. Catch mismatches before they reach finance and resolve disputes with proof attached.