Keep customers happy, and your shelves stocked

Email, chat, phone and WhatsApp. Agents handle order and delivery contacts from your customers, and the vendor and store traffic behind them. Routine contacts run touchlessly; anything ambiguous escalates to your team, and each resolution is captured in the Memory layer so it is handled automatically next time.

Yes. Pallet connects to ERP, WMS, OMS, merchandising and helpdesk platforms — NetSuite, SAP, Oracle Retail, Blue Yonder, Manhattan, Shopify, Zendesk and in-house systems — through whatever channel they expose: EDI, API, database views or portal automation. Where the system is proprietary, our team builds the connector.

Pallet works the supply chain and back office around your stores and DCs: vendor POs and compliance, inbound receiving, inventory and availability, order and delivery queries, returns, and carrier and vendor claims. It does not run your point of sale, your ecommerce storefront, or the physical pick and pack, and it does not make merchandising or pricing calls. It coordinates and communicates across your store, DC and 3PL systems.

Both. Pallet ships with proven use cases and includes a composable agent builder with modular action and reasoning nodes, so you can assemble agents purpose-built for your business, down to one vendor's routing guide or one marketplace's rules.

Yes, the desk work around them. Agents take the return request, check it against your policy and the original order, issue the RMA and label, track the unit back to the DC or store, and trigger the refund or exchange in your OMS. Disputed or out-of-policy cases escalate to your team. Pallet does not physically inspect, grade or restock the goods.

No. Pallet feeds clean, structured order and shipment data into your planning, and works alongside your ERP and planning tools such as Blue Yonder, Kinaxis and o9 rather than replacing them.