01 Agents
Agents automate your routine operations, while working inside of every channel including email, voice, API, and remote desktop.
Customer story
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Pallet is automating our button-pushing, so our team can focus on high-touch account management and sales.
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With Pallet automating order processing, our team gets 60% of their time back.
Increase margins on every shipment
Rating
Respond to rate requests automatically in minutes. Pull rates from SMC3, CzarLite, or your in-house tariff engine. Apply FAK agreements, customer discounts, and minimums.
Freight classification
Determine the correct NMFC class and density from shipment details at quote time, reducing reclass fees and downstream disputes.
Shipment intake
Ingest shipments from broker emails, portals, and EDI, validate required fields, accept, reject, or request clarification based on your rules, and push clean, structured shipment data into the TMS with no manual rekeying.
Appointment scheduling
Coordinate pickup and delivery appointments with shipper and consignee docks, track confirmations, and manage reschedules across brokers, shippers, and terminals.
Track and trace
Ingest terminal scans, linehaul updates, and P&D events. Normalize into consistent milestones across the network.
Interline coordination
Manage interline handoffs with partner carriers. Apply partner-specific PRO prefixes, required fields, and tender acceptance rules. Handle revenue splits and POD routing back to the originating carrier.
POD collection
Retrieve PODs after delivery, match them to the correct shipment and stop, fulfill broker and shipper POD requests, and escalate when PODs are delayed.
Shared inbox triage
Monitor shared carrier inboxes and classify inbound messages into status, pickup, billing, claims, or exception work items.
WISMO response
Auto-answer "where's my shipment" inquiries with shipment-aware context pulled directly from the TMS and tracking layer.
Proactive delay alerts
Notify brokers and shippers before they ask when shipments are at risk, with the right message on the right channel.
Portal status updates
Push real-time milestones into broker and shipper portals such as Navisphere, EchoDrive, and MacroPoint.
Freight bill audit
Validate billed charges and accessorials against shipment details and agreed pricing before invoices go out.
Reweigh and reclass reconciliation
Apply inspection results (corrected class, weight, dims) to bills and flag the charge adjustments for broker communication.
OS&D and claims intake
Ingest OS&D reports and freight claims from brokers and shippers, classify them, assemble supporting documents, and route for resolution.
Deploy agents to automate from quote to cash
