01 Agents
Agents automate your routine operations, while working inside of every channel including email, voice, API, and remote desktop.
Customer story
Read article
Pallet is automating our button-pushing, so our team can focus on high-touch account management and sales.
Read article
With Pallet automating order processing, our team gets 60% of their time back.
Increase margins on every shipment
Quoting
Turn rate requests from email, portals, and EDI into structured quotes. Apply lane, equipment, and accessorial rules. Flag conflicting appointment windows against driver schedules.
Load entry
Ingest load tenders from email, EDI, and portals. Validate equipment, driver availability, contracted rates, and customer-specific rules in minutes to deliver superior service.
Appointment scheduling
Book and confirm pickup and delivery appointments across portals, email, and phone. Follow live-load and drop rules, dock hours, and flag detention risk.
Dispatch coordination
Prep load packets, verify facility rules, and surface driver constraints before assignment. Monitor location, flag missed check-ins, and escalate service failures.
Track and trace
Automatically track loads with GPS, ELD, app, and phone. Push real-time status to your customers and flag delivery risks before anyone has to pick up the phone.
Shared inbox triage
Monitor shared carrier inboxes and classify inbound messages into status, pickup, billing, claims, or exception work items.
WISMO response
Auto-answer "where's my shipment" inquiries with shipment-aware context pulled directly from the TMS and tracking layer.
Proactive delay alerts
Notify brokers and shippers before they ask when shipments are at risk, with the right message on the right channel.
Portal status updates
Push real-time milestones into broker and shipper portals such as Navisphere, EchoDrive, and MacroPoint.
Document collection
Collect, match, and validate every post-delivery document, PODs, lumper receipts, accessorials. Flag exceptions and trigger invoicing so billing never waits.
Invoicing and audit
Audit every load for billing accuracy with rates, accessorials, supporting docs. Catch mismatches before they reach finance and resolve disputes with proof attached.
Put AI to work
